Many times companies are not able to visualize the need beyond a certain point. So, you can say that you need location tracking or order management only. But do you think you will need other advanced features like Expense Management (TA\/DA), deviations etc in the near future?\u00a0If the solution has newer advanced features built-in, you may not buy them right away, but when you need them you can simply ask for an upgrade.<\/p>\n
2. How does the mobile sales force automation provider support remote field users?<\/strong><\/p>\n For a customer with a pan India workforce, it will be difficult for a solution provider to support users from different places.\u00a0Does the provider have a mechanism or technology to resolve and fix issues of field workers remotely?\u00a0Initially, the salespeople show resistance to any mobile SFA. Can the solution provider show you (with proof) that it’s a problem with the salesperson itself rather than the solution?<\/p>\n 3. Is the solution provider ready to customize the mobile SFA software?<\/strong><\/p>\n Say, you are a growing company and adding salespeople every few months. Or you are targeting different markets or channels. After some time, you may need that your mobile SFA software either integrated with your ERP or there might be some changes that you want to get fully assimilated into your company\/channel. The solution provider should be willing to customize it for you. Of course, they will charge you for it.<\/p>\n If it’s a SaaS (cloud-based) provider, check if they have an on-premise model as well. Because any on-premise software can be customized to your exact needs.<\/p>\n
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