Sales Force Automation Systems: What It Is and Why It Matters?

The global automation market will hit the 8.42 billion mark by 2027, according to Research and Markets. This figure reflects that automation will be the major technology for businesses in the future. 

At present, most companies opt for sales force automation software to boost productivity. Besides, they also invest in it for effective internal and external communication and decision-making ability.

Though using a sales force automation application is commonplace these days, most people, especially those who aren’t tech-savvy, are unaware of its ins and outs. Despite knowing that it is a must-have feature for companies, they do not understand why.

This post will shed light on what sales force automation is all about and how its inclusion makes a difference to the outcomes of business organizations.

What is Sales Force Automation?

Sales force automation refers to the operationalization of the sales processes through automation software. In other words, it is the process of conducting sales with the help of tools that can work on their own.

Over the years, it has gained in popularity. Due to this development, there has been a corresponding rise in the use of sales force automation software in India. Read on further to know why it is crucial and how it can bring laurels for businesses.

Why is Sales Force Automation Important?

To begin with, the integration of sales force automation can boost a company’s customer service. Plus, the subscription to sales force automation software can change the operational approaches of a company in many other ways. 

While there is a long list of its features, it can be a game-changer for a company due to the following aspects: 

1. Quick Retrieval of Customer Information

Sales force automation systems help team members quickly find out the details concerning a potential customer. Such information may include contact details, an event, or a task. Any such thing can be retrieved as quickly as a wink when you have a salesforce automation system at your disposal.

2. Organized Account Planning

Sales force automation helps account managers formulate an essential strategy for account planning. They can do so effectively with all the essential details of their potential customers at their fingertips. 

Moreover, they can also organize their tasks. They can decide on dates for concluding specific tasks and mark them on calendars.

3. Time Management

In the world of business, the worth of time is weighed in gold. Representatives of a company need to identify their priorities and focus on them to achieve their targets. 

Sales force automation technology brings the wealth of customer information and planning resources at the disposal of company representatives to help with effective time management.

4. Team Collaboration

Sales force automation allows team members to exchange or share work-related information. This feature streamlines team collaboration and enables team members to know the latest updates. 

As a result, they can avoid confusion and also help make timely decisions.

5. Accessibility

The availability of Salesforce on the cloud makes it an ideal option for companies of all sizes. This feature eliminates the need to store data in hardware devices. Employees of a business firm can access critical data with the help of an active internet connection.

Features of Sales Force Automation

Whether you think of a mobile sales force automation application or its other forms, you can consider several features.

The prominent sales force automation software features include the following:

  • Customer management
  • Automated scheduling
  • Prioritization of leads
  • Automation of on-field teams
  • Automated reports

Final Thoughts

The prioritization of tasks, effective communication among team members, retrieval of customer data, and easy accessibility are the elements that can make or break the deal for a company’s overall productivity. 

The manual effort may prove to be unreliable for the accomplishment of these tasks due to its limitations. These include volatility, inconsistency, inaccuracy, delay. Thus, the only way forward for companies is to opt for sales force automation.

Whether you run a company or planning to start one, opting for paid or free sales force automation software can pave the way for your success.

Contact: sales@pepupsales.com

Sales Force Automation: Offering Mobility to Food and Beverage Companies

We can see the rising trend of purchasing food and beverage by the people due to increasing disposable income. It can be found due to increased profitability of food and beverage companies many new players have come into the market with the best sales and marketing strategies.

In this industry if you are not swift in decision making you may lose you market share due to increasing competition.

Further, as we know food and beverage companies use perishable inventory for making finished products; therefore, it is also very essential to make the delivery of items timely to the market. It can be seen people these days are very particular about the expiry dates printed of food and beverage items. Thus, if your delivery is not on time you may lose you brand loyal customers as well as potential customers.

In the context of the food and beverage industry Mobile Sales Force Automation devices playing a great role in organizing and managing wholesales activities from the time of dispatch of goods till they reach the end users. The sales force automation app is compatible with android phones and tablets, which can easily be carried to different places by the sales personals. The app is controlled by GPRS and forms a cloud, which tracks and reports all the sales activities on real time basis.

The management of any food and beverage company can get information about dispatches, supply, delivery, and order of their different products instantly. The GPS tracking software for android keeps owners or management of food and beverage companies informed about all kind of activities their sales employees performing in different geographical boundaries.

What makes the Sales Force Automation app for android best by sales personals?

It can be often found the sales personals of food and beverage companies need to carry samples of their products to represent them to retails or distributors. Without providing appropriate products’ features and advantages it is really difficult for sales personals to bring awareness about the products they are selling. Suppose if a sales person is selling a health drink in the market then he or she must need to know about the composition of a health drink like how much protein, minerals, vitamins, and other things it is containing.

In addition it is also essential to bring into notice the core competency of the product like the help drink can improve memory of children, increases growth rate, and other types of things related to the product. FMCG sales software Sales Force Automation app helps in offering such kind of presentation in front of customers via the screen of android phones or tablets. All these things put an impression on retailers and at times on end user of the product in the market.

The FMCG sales app also helps in eliminating the use of pen and paper. By using software the sales personals can ease their load of carry files, pen, and papers. Even the app serves as a compact catalog for sales personals by which they can show the different food and beverage products they are selling. Every order can record or deleted via touch screen provided on android phones or tablets. Further, employees can easily evaluate their daily performances and can match with the targets they need to accomplish. Therefore, if there is any gap between comes in between performance and target can be bridged easily.

If a sales person is working in a new area then also the app can do best for that employee. As we can see food and beverage products are in demand everywhere even in remote areas. In such cases the sales person can easily use the FMCG sales automation app for determining the boundaries of his or her market. Further, the software also shows the stores to whom sales personals need to approach for making calls. Therefore, it eases the monotonous task of sales personals infield as well as out of the market area.

How sales force automation app can be used as the best management tool?

As we know SFA app works on real time basis and tracks all the field activities of sales personals. Thus, the management of food and beverage companies can easily keep track of the market activities. Suppose, the chocolate manufacturing company is supplying their product to any market and some contingencies occur in the way the management can get immediate information regarding that and decided to fix the issues can be instantly taken. This will help in preserving the quality of the product as well as facilitate timely delivery of the product lot to the respective market.

The GPRS tracking app shows the order made by different retailers and distributors in varied geographical boundaries. In case any order is canceled it will also show the same. Therefore, at any point in time no person involved in sales activities cannot misrepresent or manipulate sales entries or any other vital data.

Traditionally, the management of food and beverage companies had to wait for months for getting sales data and had to arrange frequent meetings for any decision making to bring changes in product quality or sales strategy. However, after the introduction of SFA App all types of information can track without waiting longer. This facilitates in retaliating instantly to meet daily changes faced by product or employees involved in sales. The best part of SFA is that it helps management in keeping a record of everything including the details of sales personals, distributors, retailers, and other people involved in sales according to the area and market coverage, which may be used at the time of needs.

Contact: sales@pepupsales.com

Scope & Challenges before Food & Beverage Industry

It can be found these days food and beverage industry is the fastest-growing sector generating exceptionally high revenue. The main reason behind this fact is the busy life and cosmopolitan lifestyle of people around the world. We can see most of the families are now depending on processed foods and drinks due to various reasons.

Further, it can be also noticed that the sector is having immense future opportunities. Therefore, we can find every day more players are jumping into the food and beverage industry as it promising sector where companies earn huge returns on their investments. However, when it comes to food and beverage products people usually do not trust the new brands as these products are directly associated with the health of an individual and their family. That is why new players or brands in the market need better exposure to enlighten the core competencies of their products.

As we all know Horlicks and Complan are leading brands when it comes to health drinks. The products have many segments with different features like taste, color, composition, and benefits. These products use all the best mediums to promote their products as well as always present something new to their targeted audiences and potential customers. If you are launching a new health drink in any name the foremost challenge in front of your product will be how you can increase awareness about your product. As we know health drinks are usually related to children and any parent cannot afford to take any kind of risk. Therefore, you need the best medium to interact with your customers as well as get their feedback to bring improvements in your product and accordingly sales and marketing strategies.

The present era is the age of social media where a company can interact and increase awareness about its product without any direct contact with its customers. In order to become a brand you need to be at the mouth of your targeted customers whenever they approach the market for buying your product. If we talk about marketing strategy packaging of products also play a crucial role in its promotion. If we talk about the food and beverage industry your product must be easy to carry and at the same time attract the attention of buyers. Suppose if you are selling beer or cold drink the packing should not be dull and when the buyer going to consume it should open up easily. In case the buyer of your product find it a cumbersome process to open the bottle or can of any beer or cold drink he or she may switch to some other brand for comfort.

In the same way a company can make its product favored brand of its customers by showing the procedure to cooking or using it on its packet. As we know anyone can be your brand loyal customer and in case if your customer doesn’t know the process of using your product then in confusion he or she may choose some or brand, which indicates him or her about proper usage of its product. Suppose if we talk about noodles or any canned food product your customer can be a busy professional or maybe a student who hardly knows about cooking. In such cases you can make your product more user-friendly by showing directions for cooking it on its packet. Further, it is also required your product must be easy to cook and have all the stuff required to cook it. In addition, if the product cooking process is consuming less time of buyer then it will serve as an added benefit in making the product a favored brand of its targeted customers.

In order to make any food and beverage product a brand a company cannot avoid writing its compositions, manufactured and expiry date. We can see consumers are becoming very conscious about the composition, manufactured date, and expiry date of the products they are purchasing. If a food and beverage company’s product is showing all these can win the trust of its customers as well as can become the favored brand of its targeted customers. If your company is manufacturing chocolates and sweets you can mention the quantity of sugar, caramel, coffee, and so on used for manufacturing your product. In case a beverage manufacturing is offering diet drinks it can also mention its composition so that consumers’ conscious about their weight can judge the drink before consumption. Further, customers can also go through the expiry date before purchasing any food or beverage product. All this will make a food and beverage product company a reliable choice of its customers and the products will get the competitive edge in the market.

Sales and marketing of any food and beverage product is necessary and at the same time if the management of the company is getting correct information about buyers’ choice it will help in prompt decision making. Further, the companies need to have reliable information about the stock holding of different distributors and sales returns made by them. It is also essential to track that if food and beverage companies offering discounts or offers to customers are reaching to them or not in different geographical areas. In absence of all these it will be an impossible job for any company to grab brand loyal and potential customers. For all such issues sales force automation software can do the best job for you. The app is user-friendly and can be installed easily on android phones and tablets.

Scope & Challenges Before Textile & Apparel Industry

In the present era textile and apparel industry are one of the most flourishing industries. We can people are very conscious about their dressing sense and it can be found there is always a crowd in front of garments shop. Whether it is formal or casual apparel the demand for each clothes is at its peak.

We can find different fashion designers in the industry launching their different designs that are appreciated by people and we can find people who love to accept all those designs. For different age groups and gender we can find the varied collections, which keeps them comfortable as well as look smart. All these show that people are freak about apparel and love to buy new ones at frequent intervals for regular use or for parties and functions.

All these have given a boost to people involved in the textile and apparel industry in different ways. Further, it can be also found an increasing number of distributors and garments stores in the markets of different geographical areas. However, due to the increasing number of brands and stores, it can be found textile and apparel industry mobile sfa software for textile apparel is witnessing a highly competitive market where any variation in sales strategy can affect the markets largely. If a brand is not well equipped with advanced tools that can improve sales strategies then it’s high time to think about that as many new and existing brands are coming up with the best sales strategies.

What are the major challenges before brands operating in the textile and apparel industry?

Inventory management is one of the most important challenges before the textile and apparel industry. For any brand, it is essential to check the stock holdings of different distributors carrying business at varied geographical areas. The major reason behind this fact is that if there will be an overstock there will chance of damage and sales returns, which affect badly the profitability of any company. On the other hand in cases where there will be a shortage of inventory, it will give a competitive edge to other brands whose stock is available in the market. It will also increase the chance where your brand-loyal customers may switch to other brands due to the unavailability of your product.

Therefore, it can be judged excess or less supply of inventory both are the cause of loss. If the sales management of any brand has a technique to determine these differences in time and can move excess holdings to places where inventory is in shortage then it can reduce the chances of suffering losses. It will also minimize the chance where your brand loyal customer will switch to some other brand. For this a company has to make its sales team very efficient at evaluating the stock availability of different distributors and retailers carrying businesses in varied geographical areas.

How a brand can keep a close check on stock availability?

In the era of advanced technology, a brand may be new or a market leader can keep a close check on their stock availability in different markets. There are mobile applications available in the market, which are user-friendly and very efficient in determining stock availability. These mobile apps are made for the customized needs of the textile industry and by using them a distributor and salesperson can keep a close check on the stock availability of markets in geographical areas.

The employee tracking software is one of the mobile apps that can work very smartly for the textile and apparel industry. By using the apps a distributor can place his or her order from android phones. Further, it is also an easier task for a salesman to keep a close check on inventory holding of distributors and retailers.

Why Your Small Business Needs Sales Force Automation

Automation can boost sales productivity by up to 14.5% while also reducing overall marketing overheads by up to an impressive 12.2%. Hence, simply automating your sales force can translate to significant revenue and profits gains for small businesses.

Sales force automation systems will allow small businesses to automate general and repetitive tasks in the sales process, which helps reduce time and resources wastage by the sales teams. But, as a manager, you still need to weigh the benefits and costs of implementing sales force automation to determine whether it will be worth it for your business.

If you are still undecided on whether to implement this modern method of running your sales force or not, here are some reasons it would be an excellent strategy for your establishment.

1. Reducing Sales Inefficiencies

Up to 64% of a salesperson’s time goes to non-selling activities that will have little to no value for your small business. Most of their time goes to downtime activities such as catching up with their peers on social media networks and other administrative responsibilities.

This time wastage is a resource drain for your business and can affect your sales considerably. With proper sales force automation, small businesses can ensure less time wastage and better value for the resources dedicated to selling their products or services.

SFA eliminates the need for strenuous administrative tasks and helps businesses keep better track of salespersons’ activities. Hence, it is easier to tell which person is wasting time instead of selling and making appropriate interventions.

2. Minimized Opportunity Loss

No matter how good your sales team might be, it is essential to remember they are all still humans. Therefore, they will not remember everything and miss crucial things like customer appointments and delivery dates.

What all this means is that in many instances, you may end up losing opportunities to make sales simply because someone on your team forgot something. A sales force automation software can help prevent this by ensuring a centralized point for managing everything from customer appointments to deadlines and keeping track of customer interactions.

SFA systems ensure salespersons never get overwhelmed. The system will allow them to access all the information they need from a centralized point, so you never miss a potential contact. Better still, the salespersons can dedicate more of their time seeking more customer interactions.

3. Allows Proper Leads Management

One of the best features of sales force automation is that it can also help with lead management. Proper lead management has a massive bearing on whether the sales team can convert the leads and hence forms a crucial element of any sales campaign.

Small businesses that use the sales force automation software can quickly identify all the potential leads and arrange them according to the prospectiveness. The business can then assign the best salespersons to handle the most promising leads to increase the likelihood of conversion.

Additionally, with SFA, you can prioritize the best quality leads so you do not end up spending too much money on leads that are unlikely to give you any sales no matter what you do. 

With this software, small businesses will also have an easier time generating leads. They can extract leads from marketing campaigns and other channels like social media interactions or website inquiries. Therefore, the cost of lead generation is also much lower than when doing everything manually.

4. Enhanced Business Intelligence

A correctly implemented sales force automation strategy will do much more to your small business than just streamlining your sales process. You can use the system to enhance business intelligence.

SFA makes it possible to predict future income accurately using the different kinds of data you get from the system. Hence, as a small business owner or manager, you can make more accurate decisions on crucial business processes such as resource allocations. 

Better still, you can develop more metric types when using the system, ensuring you know the exact steps to follow and the strategy to implement for a more successful sales process. 

Given that SFA provides detailed data, businesspersons and sales teams will clearly view the sales pipeline and quickly refine and optimize their sales techniques.

5. Maintaining Strict Business Schedules

Only about 2% of sales will be made on the first contact with the customer, meaning that 98% of sales will require further follow-up to seal the deal. 

A sales force automation application can ensure you do not miss out on this huge chunk of potential sales by automating email follow-ups and other things like updating sales leads and scheduling appointments.

Besides increased sales volume, keeping up with these vital business schedules can help improve overall productivity as you never miss anything important.

How to Develop a Good SFA Strategy

Although SFA can have many benefits for your small business, it is still vital to ensure a good strategy and plan for its implementation. The most crucial element of developing the SFA strategy is making sure it is goal-oriented and intended to meet specific objectives. Additionally, it should be fine-tuned to conform to the particular needs of your establishment.

Sometimes a simple thing like automated email responses is often enough for some small businesses. But, for others, a more comprehensive strategy that uses advanced sales force automation software will be necessary.

Conclusion

Sales force automation systems are a powerful tool that a small business can use to streamline its sales process to ensure increased conversion, minimal resource and time wastage, and higher revenues or profits.

Whether you are using a free sales force automation software or a more feature-rich and advanced paid version, you will have an effective tool for optimizing your sales strategies. But, it is always essential to make sure whatever you choose is customizable to fit your specific situation.

Lastly, you still need to combine the SFA system with a strong sales team to ensure you get the best results, as the latter can still be the weak link in your sales process.

Contact: sales@pepupsales.com

What is Sales Force Automation & What Are Its Benefits?

According to a Forbes publication, at least 64.8% of a sales rep’s time is spent doing non-sales-related activities. Hence, only 35.2% of their time is spent on sales-related functions. All this translates to fewer conversions and less value for the money spent on sales.

An easy way for businesses to eliminate this excessive time wastage and ensure every minute and cent spent on sales provides value is automating the process. Sales force automation increases the productivity of a sales team and leads to higher conversion rates.

Businesses planning to adapt sales force automation systems need to understand what it is all about, the key features that define it, and the benefits they stand to gain.

What is Sales Force Automation?

Sales force automation (SFA) is a process that uses software to automate various aspects of the sales process. It typically focuses on repetitive and administrative tasks that tend to be highly time-consuming and are one of the critical reasons sales reps waste a lot of time.

By allowing the sales force automation software to do the administrative and repetitive duties, the sales reps can focus more time and energy on making a sale. Businesses can also automate information sharing, sales reps, and customer tracking and order processing with SFA.

Businesses use SFA in industries and often integrate it with CRM (customer relation management) systems to ensure a smooth selling process. Also, sales force automation is customizable to suit the unique needs of any particular business.

Key Features of Sales Force Automation

SFA combines several automated systems to ensure a smooth and efficient selling process for your sales team. It typically includes the following main features.

1. Customer/Transaction Management

Customer and transaction management are integral elements in SFA, given that the end goal is to convert many of them into actual buyers. SFA makes it easy to manage customers by viewing essential things like their contact details and transaction history.

With SFA, you can also create custom sales campaigns and monitor customer engagement keenly. Also, it allows for opportunity management, so you never miss out on any ongoing transactions.

2. Lead Nurturing

Leads are vital for any business as without them, making any sales will be super hard. With sales force automation systems, you have an effective and reliable way of nurturing your leads to ensure a higher conversion.

SFA allows you to track leads in real-time and optimize any ongoing sales campaign to ensure you maximize your sales. Also, you can efficiently work with other partner networks to maximize results by sharing business goals and objectives.

3. Productivity Acceleration

Sales force automation software can help accelerate productivity by utilizing various features like mobile and email integration. 

With a sales force automation application on your mobile device, you can easily keep track of your sales performance and keep up with any upcoming opportunities, all of which can help accelerate productivity.

4. Insights Management

All the data going through the SFA end up as valuable target market insight. These insights make sales forecasting easier as there are various variables you can use in real-time.

Additionally, SFA can help simplify territory management by making it easier to create multiple models of your market and preview them before rolling out any sales campaign. Doing this ensures you get a balanced and more optimized approach when handling the different territories.

Benefits of Sales Force Automation Systems

An automated sales force system can do your entire business a lot of good and not just your sales team. Here are a few key benefits you can expect by implementing SFA App.

1. Decreased Sales Cost

High sales costs can eat up your profits significantly and even make high sales volume insignificant. SFA can help reduce your sales cost and ensure you make higher profits and a faster return on investment.

With an automated sales force, you can reduce the manual tasks that can be highly time-consuming and often reduce the business’ revenues.

The selling process is quicker and more efficient when using SFA tools, and you can even trim down your sales team to save on the costs. Additionally, a seamless selling process that focuses more on revenues can make your sales reps more efficient, reducing overall sales costs.

2. SFA Provides Better Sales Data

One of the best features of sales force automation is that it allows for better sales data collection. With this automatic system, you get exclusive insights that most sales reps might not pick out, given the software understands and interprets information differently.

Additionally, the data is stored in a central database to ensure easy access for the sales team when they need to check something. Hence, your sales team is better equipped with everything they need to convert a sale, from the client’s demographics to their purchase history.

3. Higher Productivity

There will not be much manual labor required with an automated sales force, so your sales team can focus more on strategies to improve sales and look for more clients. A good sales force automation system will also include several tools geared towards enhancing productivity.

4. Improved Customer Service

SFA system work with CRM to provide a centralized place for storing all the essential customer data you need, for a holistic view of the customers. When you have all the information you need on a customer, it becomes easier to offer services. Also, changes in sales reps handling them do not significantly affect the customer experience as the new ones have easy access to all their information and understand them better.

5. Streamlined Sales Rep Management

Managing a sales team is not easy, which is more so for large organizations with big groups. However, things become more manageable with SFA as you never have to do things like sales-call sheet tallying manually.

The sales manager also gets tools that make the allocation of territories to sales reps easier. Better yet, the managers have easy and real-time access to all salesperson information and can hence measure their performance and success rate quickly.

Conclusion

A sales force automation system plays a crucial role in every business’ sales department. By automating things, you can cut down on sales costs and reduce the time wasted by the team when trying to make a sale.

However, to get these and the many other benefits that come with this system, you first need to make sure you get or set up an ideal one, whether it is a free sales force automation software or a premium paid service.

Contact: sales@pepupsales.com

How Does Sales Force Automation Software Make Your Process Easy?

What comes to your mind when you think of automating your sales operations? Nine out of ten people say “sales force automation software” while answering this question.

But when you think of sales force automation software as a technological concept, it includes a long list of elements. These aspects work together to facilitate different business operations.

Read on to know more about how you can simplify your business activities with a sales force automation application.

How SalesForce Automation Simplifies Business Operations?

According to an estimate, 80% of different advertisement processes will be based on automation technology by 2022.

Contact management and opportunity management constitute the two primary aspects of sales force automation (SFA App). Major companies use these features of SFA to achieve their objectives. Together, these software solutions help business organizations address business requirements.

Apart from these options, there is one more SFA solution called pipeline management. It helps a company track a lead’s data from their inquiry until they buy a product or service. By monitoring the details of a lead, a company can make timely decisions through forecasting.

Customer relationship management (CRM) and SFA are closely related to each other. Given the volatile nature of the mood of customers, company representatives need to keep track of communication. 

CRM helps with smooth business communication and monitoring between the representatives of a company and customers. This helps prevent communication gaps which can be a source of irritation for customers. 

Additionally, other features of sales force automation help leaders overcome challenges concerning automation projects. These include the following:

1. Task Management

Remembering dates and managing tasks can be difficult when you have to do it all by yourself. But an automated system can help you to a great extent. As soon as you create a reminder, the task management feature of SFA integrates it with the calendar.

You can track the communication with customers on different dates and identify your priorities and pending tasks. As soon as you make any change to the logged data or complete a task, the task management aspect of SFA updates the records on its own. Thus sales force automation can give a boost to your efficient sales force task management.

2. Team Collaboration

Because sales force automation systems work on cloud technology, its data is accessible on the Internet. With an active internet connection, one can access a CRM on a browser. The best part about it is that many users can do it at the same time.

Even as multiple users make changes to the data of CRM, they get automatically updated on the CRM. This feature is nothing shorter than a blessing for sales professionals as they can log in to a CRM and work remotely from any location. Also, they can communicate with each other and keep abreast with the latest updates. It helps improve team collaboration.

3. Cloud App Integration

Connecting disparate systems is a major challenge for business firms. And, most of the businesses fail to attain the same. But making use of sales force automation software features helps overcome it through cloud app integration. It improves the flow of data across different systems.

4. SFA Customization

Flexibility is a hallmark feature of SFA. In other words, you can use it on computers as well as mobile devices. Especially in today’s era when mobile phones have become a core part of our lives, you would always find people clinging to their cell phones.

Thus, companies can use mobile phones for easy-breezy sales force management. It means that you can also think about using a mobile sales force automation application alongside apps on computer devices.

Final Thoughts

From tracking business leads to team collaboration and smooth communication with customers, sales force automation software ease the workload on the employees of companies in many ways. By doing so, not only saves time for employees but also helps them boost their productivity. Depending on your budget, you could either opt for free sales force automation software or its paid version to reap the above benefits. 

Contact: sales@pepupsales.com 

Mobile Sales Force Automation Software – Choosing Android Phones

There are few points that need to be considered while choosing an Android device for your Mobile Sales Force Automation Software or Mobile CRM.

1. Android version

Please make sure that the mobile / tablet has Android 4.0 or above. Most of the Android OEMs do not provide upgrades. So, it’s best to pick a mobile/tablet which has at least Android 4.0 for the purpose. Make sure that the Mobile Sales Force Automation Software supports the Android version.

2. Serviceability and support

Does the Android manufacturer provide support for the devices in places where the team would be using them? If the device manufacturer does not have service centers in places where problems could occur, then the sales team will have to send the device to Head Office and then request for a new device in the meantime. If they have a local service centre, then they can easily get the device checked themselves. For companies with nation wide presence, a wide support and service network becomes very important.

3. Battery

Does the Android phone/tablet provides sufficient battery backup for a single working day? Battery usage depends on a lot of factors. If in case you are using a real-time location tracking system where up to the minute location information is provided, then the phone would use significant battery resources. Choose a phone with at least 1400 mAh battery.

4. Camera

The quality of the camera depends on the purpose for which it will be used. In case the sales team needs to take photos of documents, then an Auto Focus camera with at least 5 MP would be required.  Otherwise, a camera with 2MP will be sufficient.

5. A-GPS

Mobile Sales force Automation software also provides location tracking features. For most accurate locations the Android phone should have GPS chip. GPS works even without internet. Whereas, A-GPS requires internet and is less accurate than GPS. It’s fine if an Android phone/tablet has both GPS and A – GPS.

6. Speed

There are slow Android phones and there are phones which have a very slick and fast interface. A lot depends on the operations that need to be performed and the user experience on an actual device.

Based on our experience at PepUpSales, we suggest taking these points into consideration while finalising the Android phone / tablet-based on your budget. But always get a couple of devices first before ordering the whole bunch!!

Using Sales Force Automation Software Effectively

Having deployed a Sales Force Automation software is a job half done. The other half is to get people to use it.

In most of the cases, there is an initial resistance from the sales team. They are used to their old ways of using pen and paper. The MIS team does all the number crunching work. The data is erroneous but there is no way to find out.

There are a few points that the Sales Heads can keep in mind while persuading their team to use the Sales Force Automation software:-

1) Stop taking reports in excel! Take reports only from the sales force automation software.

2) Ask the team to claim their expenses in the SFA software.

3) Let the team view their reports on the move right from a mobile app. So, they know where they are heading during the course of the month.

4) Have an internal person well trained for hand holding the team in case of training issues.

5) During the Weekly sales call or the monthly sales call, ignore any data except the one from the Sales Automation software.

6) Stop giving route plans / PJP on paper. Instead ask the team to login to their mobile apps.

Once all the communication start happening through the sales force automation software, the team will realise it’s benefits and adhere to it’s usage.

GPS Tracking of employees

Mobile phones pose a difficult situation for Sales Managers. Though it has become very easy for the sales team to communicate, at the same time, the sales team may not report correctly.

This reduces performance and overall cost of sales increases. For example, a sales person who completed his meeting at 2 pm may actually report at 5 pm. Since the reporting is primary over a phone call, sales managers have found it very difficult to ascertain the timings and performance of a sales person.

Thus the sales managers have to resort to being target focussed only. For a new sales person, there is a certain ramp up period of initial few months. In certain industries where sales cycle are of a few months’, it takes time for a new person to land a customer. Having a target focussed manager breathing down your neck actually may not help. At the same time, the sales manager should have faith in his new team. The problem is acute in field sales where a lot of sales people tend to plan their visits as per their personal convenience.

Some sales managers require that their team report immediately after the customer visit has been completed. But it becomes difficult for sales persons to open their laptops on the road side or locate a coffee shop to do so.

There are a few things that a sales manager can ask his new recruit to do to ascertain if he has actually visited the customer:-

1. Ask the sales person to get the customer on a phone call and take feedback.

2. Ask the sales person to call from the customer’s landline number.

3. Ask the sales person to send his location via WhatsApp or other similar apps.

4. Use a Mobile SFA software to track his location implicitly as well as gather visit details on the move.

Mobile SFA apps can help sales person to report immediately without any inconvenience.  Further, a location tracking Mobile SFA can also help a sales manger ascertain that a new recruit had been actually visiting customer. Sales Manager can also visualise and guide their sales team to other opportunities in that particular area.

Any decent mobile SFA will give a visual feedback of the route or customer visits that the sales person has made. This can be used to plan customer visits nearby and boost productivity. Companies have reported upto 60% performance improvements after using mobile SFA software.